Refund Policy

We aim to ensure that every client receives the service or product they paid for. If there’s any problem, we provide free support to resolve it. Refunds are only issued in cases of non delivery or special exceptions. Your satisfaction and success are our priority.

Refund Eligibility

Refunds are strictly issued only if the service or product is not delivered. Due to the digital nature of our services, once the product is successfully delivered or the work is completed as requested, it is non refundable.

30 Days Free Support

We provide 30 days of complete free support starting immediately after delivery. Our support team will help resolve any technical issues, answer your questions, and guide you step by step to ensure you can use your purchase successfully.

Special 7 Days Money Back Guarantee

We offer 7 days money back guarantee in limited cases like if you receive the service or product but it completely not meet your expectations as outlined during purchase and requests must be made within 7 days of delivery but this guarantee does not apply to digital trainings or courses.

Example: You ordered a digital service expecting specific features, but the service delivered does not provide them. In this case, you are eligible for a full refund.

How to Request a Refund

Contact us via email at info@starexperts.pk or via WhatsApp at wa.me/starexperts with:

  1. Your Order Number.
  2. Description of the issue.
  3. Proof of non delivery or discrepancy.

Our team will review your request within 24 hours. If eligible, your refund will be processed promptly via the same payment method used.